Website Care Plans

Q:  Can I order and pay online each month?
A:  Yes.  All plan payments are online via Direct Debit

Q:  Can I pay in full instead of Direct Debit?
A:  Sure. Drop us a message and we'll send you an invoice

Q:  Who actually owns the website?
A:  During the first year, we retain ownership of the site (not your content) until the balance is paid off.  At this point, website ownership transfers to you.

Q:  What happens after the first year?
A:  If you'd like us to continue managing, hosting and supporting your website then you'll move to a Care Plan.  If , instead, you are leaving us at that stage (we've not had one yet) we'll package and supply your site for you to transfer to your new provider. 

Q:  Are there any additional costs?
A:  No.  Our Website Plan prices are all published and fixed.  Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.

Q:  Do I need to do any updates?
A:  No - and we recommend you don't as we'll review and test on a copy of your website where needed.

Q:  Are all plugins included?
A:  Yes, free plugins are included in all plans.  Premium (paid) plugins are installed with Site Management, Standard Website and Premium plans.

Q:  Do you look after security?
A:  Yes.  We take security very seriously and set it up to be as secure as is practical.  We keep a close eye on your site and should the worst happen, recover it as a priority.

Q:  How do I make changes to my website?
A:  You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.

Q:  How do I get support?
A:  Simply visit our ServiceDesk and log a request for our technical team to sort for you.

Q:  If I don't use my support time, does it rollover?
A:  No, your support time is reset monthly

Q:  What happens if I have outstanding changes to make and I run out of time?
A:  For routine changes, we'll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we'll ask you to purchase some TimeBank to cover the work.

Q:  What can I ask for help with?
A:  Anything.  We can sort most issues out for you.  We cant help you lose weight, find a boyfriend, change a tyre or pick an anniversary present, however.

Q:  Is hosting included?
A:  Yes, hosting is included with all website and care plans.

Q:  Do you offer premium hosting
A:  Yes.  Our standard hosting used 20i and SiteGround but if you need extra speed we offer premium hosting on Amazon Web Services

Q:  Can I use my own hosting?
A:  Yes, but we may not be able to offer our full set of features, therefore we recommend we host your site.

Q:  Is an SSL certificate included or will it cost extra?
A:  Yes an SSL certificate is included and managed by us

Q:  Is email included?
A:  Yes it can be as an optional extra, we can set you up on Microsoft 365 for reliable business email