Small Business IT Support

Professional IT support when you need it. Most issues can be fixed quickly using our remote support tools – but we’ll come and see you if not.

£85

/hour

Order

IT Support for your small business

Tech issues can hit at the worst possible time and cause disruption to your business. Unless you have your own IT Support person or a support contract already you’ll be left with Googling for a solution and hoping you can solve the issue yourself.

Any time spent on this is taking you away from your business and most business owners would rather do ANYTHING instead of fixing IT problems.

Our on demand remote IT support service

We can solve most common tech issues quickly, allowing you to get back to business. Our technical support team can access your machine once you grant them permission and most issues can be fixed remotely. Email’s not being received, sent or going into spam? Not a problem. Need a little help with a spreadsheet? Just ask.

If a hardware or network problem means we cannot fix it remotely, we’ll arrange a convenient time to visit and get you back up and running as quickly as possible.

Talk to us about our flexible monthly contracts as a more efficient and cost-effective way to get the IT support your business often needs.

Professional IT support when you need it. Most issues can be fixed quickly using our remote support tools – but we’ll come and see you if not.

£85

/hour

Order

Common problems

Domain and DNS issues
Email deliverability/spam problems
Microsoft365 & Google Workspace support

What we’ll do

Connect to your machine using our remote support tool
We can connect to your PC, Mac, Tablet & Mobile
Problem diagnosis and fix

How it works

Order an hour for our initial investigation
We’ll fix simple problems immediately
For more involved problems, we’ll provide an estimate before proceeding
Pay online for the time needed

Order

92% of our clients stay with us after their first year because of our relentless focus on service

Attention to detail was key, and the guys were available at times to fit in with me and make me feel like a valued customer rather than so many other organisations when you are made to feel second rate and fit in with them! Highly recommended.

After years of trying to muddle through trying to fix our web-site issues on our own it was such a relief to partner with GorillaHub. They take all the hassle out of looking after and updating our web-site

Whenever I’ve requested changes however small or large, the work has been carried out efficiently and professionally

We are a new customer who’s new website has just been uploaded and have no worries about our future with GorillaHub in regards to further additions/amendments to our website.

The aftercare from GorillaHub is just as good as the attention and support you get throughout the build.I am so happy I chose GorillaHub for our website build.

GorillaHub have done and continue to do a great job for Move Mountains, from website development to site management packages and more.

FAQ’s, Need help?

We’ve got you covered, browse and search our topics below

Ordering and Payments

Q: Can I order and pay online each month?
A: Yes. All plan payments are online via Direct Debit

Q: Can I pay in full instead of Direct Debit?
A: Sure. Drop us a message and we'll send you an invoice

Q: Who actually owns the website?
A: During the first year, we retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership transfers to you.

Q: What happens after the first year?
A: If you'd like us to continue managing, hosting and supporting your website then you'll move to a Care Plan. If , instead, you are leaving us at that stage (we've not had one yet) we'll package and supply your site for you to transfer to your new provider.

Q: Are there any additional costs?
A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.

Design and Build

Q: How long does it take to build a website?
A: We can build a website in as little as a week.

Q: Will my site look like my competitors?
A: No, unlike some of our competitors, we don't limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.

Q: Can I change the images?
A: Of course, you can supply your own images and/or find stock images you can use that will fit the design

Q: Can I change the layout?
A: Absolutely. You have full control over how you'll site will look to make it perfectly fit your personality & brand.

Q: I don't have a brand (or I don't want to use it). Is this a problem?
A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.

Website Maintenance

Q: Do I need to do any updates?
A: No - and we recommend you don't as we'll review and test on a copy of your website where needed.

Q: Are all plugins included?
A: Yes, free plugins are included in all plans. Premium (paid) plugins are installed with Site Management, Standard Website and Premium plans.

Q: Do you look after security?
A: Yes. We take security very seriously and set it up to be as secure as is practical. We keep a close eye on your site and should the worst happen, recover it as a priority.

Support

Q: How do I make changes to my website?
A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.

Q: How do I get support?
A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.

Q: If I don't use my support time, does it rollover?
A: No, your support time is reset monthly

Q: What happens if I have outstanding changes to make and I run out of time?
A: For routine changes, we'll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we'll ask you to purchase some TimeBank to cover the work.

Q: What can I ask for help with?
A: Anything. We can sort most issues out for you. We cant help you lose weight, find a boyfriend, change a tyre or pick an anniversary present, however.

Hosting

Q: Is hosting included?
A: Yes, hosting is included with all website and care plans.

Q: Do you offer premium hosting
A: Yes. Our standard hosting used 20i and SiteGround but if you need extra speed we offer premium hosting on Amazon Web Services

Q: Can I use my own hosting?
A: Yes, but we may not be able to offer our full set of features, therefore we recommend we host your site.

Q: Is an SSL certificate included or will it cost extra?
A: Yes an SSL certificate is included and managed by us

Q: Is email included?
A: Yes it can be as an optional extra, we can set you up on Microsoft 365 for reliable business email

Order

You might like…

Not quite what you are looking for? Have a look at our other options or get in touch

ASK AWAY!

Have a requirement you’d like to discuss?

We would love to have a chat, find out about your business and answer all of your questions from anything from technical support to a new website.

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Small Business IT Support

IT Support for your small business