Site Basics Plan

We’ve made Site Basics especially for experienced WordPress website owners not requiring technical support each month for changes and fixes but don’t want to worry about regular website maintenance or their own hosting.

Focus on your business knowing the essential WordPress maintenance and security management of your site is in good hands

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WordPress maintenance and security

Maintenance only plan for experienced WordPress website owners not needing support time

At a glance
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Hosting, maintenance and security management plan designed for experienced WordPress website owners who do not require support time.


We’ll take care of the essential website security, performance and other updates so you can focus instead on growing your business.

WordPress hosting and website maintenance is included.  We have added 30 minutes of development support time each month to make further adjustments as your business changes and any unused time can be used at any time within six months to support bigger changes.

We review plugins to see if they have security problems and whether they are still safe to use or have been abandoned by the developer.  We’ve developed our own WordPress monitoring solutions and automated website cloning processes to allow us to work on your site safely.

We do all of this to keep your business website representing your brand perfectly.

Getting Started
Order your new plan today and we’ll get your details and site migration planned to start managing your site straight away.   Once you have placed your order, we’ll set up your My GorillaHub account created where you can request support and manage your services & payments

Whilst we have tried to include everything you need to know about our service, please get in touch if you have any questions.

Get peace of mind your business website is being properly taken care of today

Website Maintenance

  • WordPress software, theme and plugin update monitoring
  • Updates & recommendations for WordPress core, themes and plugins
  • Recommended security updates made when required
  • SSL certificate installation with expiry monitoring
  • 24×7 global website availability and performance monitoring
  • Automatic copy of your website taken for update and site testing

Hosting & Backups

  • WordPress hosting included
  • For sites up to 10GB in size / 10,000 visitors a month
  • Unlimited data transfer
  • Free SSL certificate installation for security
  • Hosted at leading providers 20i or SiteGround
  • Level 1 performance features
  • HTTP/2 enabled servers for speed
  • Daily backups allow for rapid site recovery if required

On-demand support

  • Site Basics is a maintenance only plan
  • No monthly support time included
  • On-demand technical support is available through TimeBank
  • ServiceDesk priority over non-plan clients
  • Simply submit your requests via the ServiceDesk portal or email
  • Unused TimeBank is held on account – use any time
  • Your My Support page shows your requests and TimeBank support time remaining

Why should you care?

Your website is most likely the first place potential customers learn about your business.  If that site is or doesn’t work properly the best outcome is they will come back later.

Imagine if it’s offline, or displaying ads for fake sunglasses or much much worse.  That potential customer is probably never coming back.  But what about your existing customers?  After all, if your shop window is broken maybe other areas of the business in trouble too.

Weak passwords, missing security fixes, outdated software and user errors are the common culprits and can you honestly say you are paying ANY attention to them?  And, if not you, then who?

Why trust us?

Our Founders have nearly 50 combined years running IT Operations for investment banks and hosting companies so a focus on security and availability is at our core.  We only use software with the best reputation and make recommendations for replacements when needed.

Our plans were created in response to what we saw as an industry problem where Designers and Developers would build a site and then typically forget about it (until something went wrong when they would charge to fix it).

We believe the better way is to prevent the problems in the first place (and the expensive fixes) with a fixed cost care plan and support time that actually improves your site over time.


WordPress updates made when needed
When new software updates are released, we’ll review them and apply them to your site at the best time and recommend replacements for risky plugins. Critical recommended security updates applied as soon as possible
Expert support available
If you get stuck and need support, simply purchase some TimeBank support time and our technical team will help you with whatever is needed.
Is your website healthy? Check
We monitor your site every 30s from multiple locations to ensure it’s available to your visitors, alerting us instantly to any problems. Digging in further, our in-house WordPress monitors look for out of date software and other potential issues.
Lower price, not lower quality
Your plan includes the same great WordPress optimised hosting as our larger plans. No compromises

FAQ’s, Need help?

We’ve got you covered, browse and search our topics below

Q:  Is hosting included?
A:  Yes, hosting is included with all website and care plans

Q:  Do I need to do any updates?
A:  No - and we recommend you don't as we'll review and test on a copy of your website where needed.


Q:  Are all plugins included?
A:  Yes, free plugins are included in all plans.  Premium (paid) plugins are installed with Site Management, Standard Website and Ecommerce plans

Q:  How long does it take to build a website?
A:  We can build a website in as little as a week

Q:  Will my site look like my competitors?
A:  No, we will modify every template to fit your brand, with your own images and content, so it's unlikely you'll find another that is identical.  We have over 1000 to choose from!


Got a project you’d like to discuss?

Our client support team are available to guide you through the creative process and answer all of your questions from technical support to a new website project you’d like to discuss, we’re here to help.