Service Disruption: SiteGround network problems 3rd Dec 2020

Craig Harffey

Service disruption due to network problems with one of our hosting providers caused some client sites to be unavailable for up to 36 minutes

Our monitoring picked up website availability problems at 1015 today for a number of our client websites. This was due to network availability problems at one of our hosting providers, SiteGround, who tweeted around 30 mins afterwards:

We have experienced a short-term connectivity issue with our upstream provider that might have resulted in your sites being inaccessible. We have already fixed it and everything is up and running. Please, clear your local browser caches and refresh your sites.
— SiteGround (@SiteGround) December 3, 2020

While some sites were back within a few minutes, some took up to 36 mins to recover.

This year we’ve been further investing in our monitoring and website management capabilities to give you peace of mind we have your back !

If you have any questions, please contact our ServiceDesk

Cookie	Type	Duration	Description
__cfduid	1	1 month	The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
__tawkuuid	persistent	6m	Used by the website chat facility to identify chat participants across chat sessions and ensure chats pick up where left in the event of disconnection.
cli_user_preference	1	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent choice
cookielawinfo-checkbox-necessary	1	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category 'Necessary'.
cookielawinfo-checkbox-non-necessary	1	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category 'Non-necessary'.
CookieLawInfoConsent	1	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent choice
TawkConnectionTime	persistent	6m	Used by the website chat facility
viewed_cookie_policy	1	1 year	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Type	Duration	Description
_fbp	1	3 months	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
_ga	1	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat_UA-86428731-2	0	1 minute	No description
_gid	1	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
fr	1	3 months	The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
NID	1	6 months	This cookie is used to a profile based on user's interest and display personalized ads to the users.

Service Disruption: SiteGround network problems 3rd Dec 2020

Craig Harffey

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