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92% of our clients stay with us after their first year because of our relentless focus on service

Attention to detail was key, and the guys were available at times to fit in with me and make me feel like a valued customer rather than so many other organisations when you are made to feel second rate and fit in with them! Highly recommended.

After years of trying to muddle through trying to fix our web-site issues on our own it was such a relief to partner with GorillaHub. They take all the hassle out of looking after and updating our web-site

Whenever I’ve requested changes however small or large, the work has been carried out efficiently and professionally

We are a new customer who’s new website has just been uploaded and have no worries about our future with GorillaHub in regards to further additions/amendments to our website.

The aftercare from GorillaHub is just as good as the attention and support you get throughout the build.I am so happy I chose GorillaHub for our website build.

GorillaHub have done and continue to do a great job for Move Mountains, from website development to site management packages and more.

ASK AWAY!

Have a requirement you’d like to discuss?

We would love to have a chat, find out about your business and answer all of your questions from anything from technical support to a new website.

FAQ’s, Need help?

We’ve got you covered, browse and search our topics below

Ordering and Payments

Q: Can I order and pay online each month?
A: Yes. All plan payments are online via Direct Debit

Q: Can I pay in full instead of Direct Debit?
A: Sure. Drop us a message and we'll send you an invoice

Q: Who actually owns the website?
A: During the first year, we retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership transfers to you.

Q: What happens after the first year?
A: If you'd like us to continue managing, hosting and supporting your website then you'll move to a Care Plan. If , instead, you are leaving us at that stage (we've not had one yet) we'll package and supply your site for you to transfer to your new provider.

Q: Are there any additional costs?
A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.

Design and Build

Q: How long does it take to build a website?
A: We can build a website in as little as a week.

Q: Will my site look like my competitors?
A: No, unlike some of our competitors, we don't limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.

Q: Can I change the images?
A: Of course, you can supply your own images and/or find stock images you can use that will fit the design

Q: Can I change the layout?
A: Absolutely. You have full control over how you'll site will look to make it perfectly fit your personality & brand.

Q: I don't have a brand (or I don't want to use it). Is this a problem?
A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.

Website Maintenance

Q: Do I need to do any updates?
A: No - and we recommend you don't as we'll review and test on a copy of your website where needed.

Q: Are all plugins included?
A: Yes, free plugins are included in all plans. Premium (paid) plugins are installed with Site Management, Standard Website and Premium plans.

Q: Do you look after security?
A: Yes. We take security very seriously and set it up to be as secure as is practical. We keep a close eye on your site and should the worst happen, recover it as a priority.

Support

Q: How do I make changes to my website?
A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.

Q: How do I get support?
A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.

Q: If I don't use my support time, does it rollover?
A: No, your support time is reset monthly

Q: What happens if I have outstanding changes to make and I run out of time?
A: For routine changes, we'll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we'll ask you to purchase some TimeBank to cover the work.

Q: What can I ask for help with?
A: Anything. We can sort most issues out for you. We cant help you lose weight, find a boyfriend, change a tyre or pick an anniversary present, however.

Hosting

Q: Is hosting included?
A: Yes, hosting is included with all website and care plans.

Q: Do you offer premium hosting
A: Yes. Our standard hosting used 20i and SiteGround but if you need extra speed we offer premium hosting on Amazon Web Services

Q: Can I use my own hosting?
A: Yes, but we may not be able to offer our full set of features, therefore we recommend we host your site.

Q: Is an SSL certificate included or will it cost extra?
A: Yes an SSL certificate is included and managed by us

Q: Is email included?
A: Yes it can be as an optional extra, we can set you up on Microsoft 365 for reliable business email

Cookie	Type	Duration	Description
__cfduid	1	1 month	The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
__tawkuuid	persistent	6m	Used by the website chat facility to identify chat participants across chat sessions and ensure chats pick up where left in the event of disconnection.
cli_user_preference	1	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent choice
cookielawinfo-checkbox-necessary	1	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category 'Necessary'.
cookielawinfo-checkbox-non-necessary	1	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category 'Non-necessary'.
CookieLawInfoConsent	1	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent choice
TawkConnectionTime	persistent	6m	Used by the website chat facility
viewed_cookie_policy	1	1 year	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Type	Duration	Description
_fbp	1	3 months	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
_ga	1	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat_UA-86428731-2	0	1 minute	No description
_gid	1	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
fr	1	3 months	The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
NID	1	6 months	This cookie is used to a profile based on user's interest and display personalized ads to the users.

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