92% of our clients stay with us after their first year because of our relentless focus on service
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We would love to have a chat, find out about your business and answer all of your questions from anything from technical support to a new website.
FAQ’s, Need help?
We’ve got you covered, browse and search our topics below
Q: Can I order and pay online each month?
A: Yes. All plan payments are online via Direct Debit
Q: Who actually owns the website?
A: During the first year, we retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership transfers to you.
Q: What happens after the first year?
A: If you'd like us to continue managing, hosting and supporting your website then you'll move to a Care Plan, usually at a lower cost. If you are leaving at that stage (we've not had one yet) we'll package and supply your site for you to transfer to your new provider.
Q: Are there any additional costs?
A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.
Q: How long does it take to build a website?
A: We can build a website in as little as a week.
Q: Will my site look like my competitors?
A: No, unlike some of our competitors, we don't limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.
Q: Can I change the images?
A: Of course, you can supply your own images and/or we'll find stock images you can use that will fit the design
Q: Can I change the layout?
A: Absolutely. You have full control over how you'll site will look to make it perfectly fit your personality & brand. Spotted the theme yet?
Q: I don't have a brand (or I don't want to use it). Is this a problem?
A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo rework up to a full rebrand.
Q: Do I need to do any updates?
A: No - and we recommend you don't as we'll review and test on a copy of your website where needed.
Q: Are all plugins included?
A: Yes, free plugins are included in all plans. Premium (paid) plugins are installed with Site Management, Standard Website and Ecommerce plans.
Q: Do you look after security?
A: Yes. We take security very seriously and set it up to be as secure as is practical. We keep a close eye on your site and should the worst happen, recover it as priority.
Q: How do I make changes to my website?
A: Your are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.
Q: How do I get support?
A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.
Q: If I don't use my support time, can I save it up for when I need it?
A: Yes, any unused time is automatically carried forward for up to 6 months and can be used at any time.
Q: Is hosting included?
A: Yes, hosting is included with all website and care plans.
Q: Can I use my own hosting?
A: Yes, but we may not be able to offer our full set of features, therefore we recommend we host your site.
Q: Is an SSL certificate included or will it cost extra?
A: Yes an SSL certificate is included and managed by us
Q: Is email included?
A: Yes it can be, but we'd recommend Google Workspaces or Office 365 for business email