Support TimeBank

On-demand technical support. Hours are added to a TimeBank and can be used at any time.

Price from £65/h and bundle discounts are available

£65
/hour
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On-Demand Support when you need it

Get access to technical support when you need it most.  No lock in, just pay as you go

At a glance
£65
/hour
Request support for anything from content posting to hack recovery or development. Unused time is held in your My GorillaHub Account

Details

Your virtual technical support team, on hand to support your business website.

Requests are estimated and on approval delivered for review on a staging copy of your website.  Your TimeBank is adjusted after each request and can be topped up at any time.

Simply purchase TimeBank now and get immediate help.

Routine changes

  • Web development
  • Content management
  • Page building

Problems

  • Failures
  • Hack recovery
  • Responsive (mobile) issues

Support

  • Solutions / how-to advice
  • Plugin reviews & recommendations
  • WordPress administration

How it works

After placing your order (minimum 1h), you’ll be asked to submit your request through our ServiceDesk for review.

Having reviewed your requirements and gathered any additional information required, we’ll propose a solution with a time estimate for your approval.

If you wish to proceed, and assuming you have sufficient TimeBank credit to cover our estimate, we’ll schedule your request in within 24h for routine work.

You’ll be kept updated via the ServiceDesk and when all work has completed you’ll be notified to review.   Any unused time will remain in your TimeBank for future use and you can see your allocated time and remaining credit at any time on you My Support page.

How much do I need?

We would recommend buying a block of time to save money.  A minimum of 1 hour is needed for an assessment and solution for new customers.  This may be credited back if you choose to proceed with our proposal.

Typical task estimates:

  • Article posting and image optimisation = 15m
  • Hack recovery  = 2 -4h
  • New page = 2-4h depending on complexity
  • Plugin review and recommendation = 1-2h
  • Speed review and page optimisation = 30 – 60m/page
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Pay only for what you need
Unlike other agencies that charge by the hour, we track time by the minute. Unused time remains in your timeBank and can be used at any time.
Safety first
We work on a staging copy wherever possible, to minimise risk to your business website
Simplicity where possible
We’ll use reputable plugins where possible to avoid the need for custom development that often causes future problems
One-stop support
Our ServiceDesk provides a single view for all support activity and history. Unlike email, all updates are visible across the whole team to ensure nothing is missed

FAQ’s, Need help?

We’ve got you covered, browse and search our topics below

Q:  Is hosting included?
A:  Yes, hosting is included with all website and care plans

Q:  Do I need to do any updates?
A:  No - and we recommend you don't as we'll review and test on a copy of your website where needed.

 

Q:  Are all plugins included?
A:  Yes, free plugins are included in all plans.  Premium (paid) plugins are installed with Site Management, Standard Website and Ecommerce plans

Q:  How long does it take to build a website?
A:  We can build a website in as little as a week

 

Q:  Will my site look like my competitors?
A:  We will modify every template to for your brand and with your own images and content so it's unlikely you'll find another that is identical.  We have over 1000 to choose from!

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SAY HI

Got a project you’d like to discuss?

Our client support team are available to guide you through the creative process and answer all of your questions from technical support to a new website project you’d like to discuss, we’re here to help.