Q: Do I need to do any updates?
A: No - and we recommend you don't as we'll review and test on a copy of your website where needed.
Q: Are all plugins included?
A: Yes, free plugins are included in all plans. Premium (paid) plugins are installed with Site Management, Standard Website and Ecommerce plans.
Q: Do you look after security?
A: Yes. We take security very seriously and set it up to be as secure as is practical. We keep a close eye on your site and should the worst happen, recover it as priority.
Q: How do I make changes to my website?
A: Your are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.
Q: How do I get support?
A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.
Q: If I don't use my support time, can I save it up for when I need it?
A: Yes, any unused time is automatically carried forward for up to 6 months and can be used at any time.