Site Management Plan

Our best website care plan, designed especially for business-critical, eCommerce and membership sites.

Relax in the knowledge your website is in good hands with 60 minutes of technical support time for changes and fixes each month, our highest priority support, premium WordPress plugins and our fastest WordPress hosting is included

£129

/month

Order

Total care for your website

Do you worry about the security of your website? Is it too slow, buggy or difficult for your potential customers to use?

Does the thought of testing and applying WordPress updates regularly fill you with dread? Do you wish you had a trusted expert partner to rely on instead?

We've got you covered

We’ll take care of the essential website security, performance and other updates so you can focus instead on growing your business and website revenue.

Fast AWS-based WordPress hosting and website maintenance is included. We have added 60 minutes of development support time each month to make further adjustments as your business changes.

We review plugins to see if they have security problems and whether they are still safe to use or have been abandoned by the developer. We’ve developed our own WordPress monitoring solutions and automated website cloning processes to allow us to work on your site safely.

We do all of this to keep your business website representing your brand perfectly.

Getting Started
Order your new plan today and we’ll get your details and site migration planned to start managing your site straight away. Once you have placed your order, we’ll set up your ServiceDesk account created where you can view and manage your support requests.

Whilst we have tried to include everything you need to know about our service, please get in touch if you have any questions.

Our best website care plan, designed especially for business-critical, eCommerce and membership sites.Relax in the knowledge your website is in good hands with 60 minutes of technical support time for changes and fixes each month, our highest priority support, premium WordPress plugins and our fastest WordPress hosting is included

£129

/month

Order

Support

60 minutes of priority developer support a month for content or technical changes
Simply submit your requests via the ServiceDesk portal or email
ServiceDesk priority over Site Essentials clients
Your My Support page shows your requests and support time remaining
All development changes made on a staging copy of your website before Live deployment

Hosting & Backups

Premium AWS WordPress hosting included
For sites up to 20GB in size / 20,000 visitors a month
Unlimited data transfer
Free SSL certificate installation for security
Hosted on Amazon Web Services cloud infrastructure
Level 2 performance features
HTTP/2 enabled servers for speed
Daily backups allow for rapid site recovery if required

Website management

WordPress software, theme and plugin update monitoring
Updates & recommendations for WordPress core, themes and plugins
Recommended security updates made when required
SSL certificate installation with expiry monitoring
24×7 global website availability and performance monitoring
Automatic copy of your website taken for update and site testing

Why should you care?

If your website is a source of revenue then problems become much more serious. Financial, as well as reputational damage, is certain if your site is offline, displaying ads for fake sunglasses or much much worse. An e-commerce or membership site taking money needs to be totally trusted to avoid customers moving away, never to return.

Weak passwords, missing security fixes, outdated software and user errors are the common culprits that can instantly kill your website revenue stream so can you honestly say you are paying enough attention to them? If you aren’t, is anyone?

Why trust us?

Our Founders have nearly 50 combined years running IT Operations for investment banks and hosting companies so a focus on security and availability is at our core. We only use software with the best reputation and make recommendations for replacements when needed.

Our plans were created in response to what we saw as an industry problem where Designers and Developers would build a site and then typically forget about it (until something went wrong when they would charge to fix it).

We believe the better way is to prevent the problems in the first place (and the expensive fixes) with a fixed cost care plan and support time that actually improves your site over time.

Order

92% of our clients stay with us after their first year because of our relentless focus on service

Attention to detail was key, and the guys were available at times to fit in with me and make me feel like a valued customer rather than so many other organisations when you are made to feel second rate and fit in with them! Highly recommended.

After years of trying to muddle through trying to fix our web-site issues on our own it was such a relief to partner with GorillaHub. They take all the hassle out of looking after and updating our web-site

Whenever I’ve requested changes however small or large, the work has been carried out efficiently and professionally

We are a new customer who’s new website has just been uploaded and have no worries about our future with GorillaHub in regards to further additions/amendments to our website.

The aftercare from GorillaHub is just as good as the attention and support you get throughout the build.I am so happy I chose GorillaHub for our website build.

GorillaHub have done and continue to do a great job for Move Mountains, from website development to site management packages and more.

Protect your website revenue stream with expert website management today

Site Management Plan

Order

WordPress updates made when needed

When new software updates are released, we’ll review them and apply them to your site at the best time and recommend replacements for risky plugins. Critical recommended security updates applied as soon as possible

Tuned for speed

In addition to the speed features included in our optimised hosting, we’ll install a performance plugin and tune your site for the best speed

Is your website healthy? Check

We monitor your site every 30s from multiple locations to ensure it’s available to your visitors, alerting us instantly to any problems. Digging in further, our in-house WordPress monitors look for out of date software and other potential issues.

Change things up

Your plan includes an hour of support time each month to make changes or help you get unstuck.

FAQ’s, need help?

We’ve got you covered, browse our topics below or ask on chat

Ordering and Payments

Q: Can I order and pay online each month?
A: Yes. All plan payments are online via Direct Debit

Q: Can I pay in full instead of Direct Debit?
A: Sure. Drop us a message and we'll send you an invoice

Q: Who actually owns the website?
A: During the first year, we retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership transfers to you.

Q: What happens after the first year?
A: If you'd like us to continue managing, hosting and supporting your website then you'll move to a Care Plan. If , instead, you are leaving us at that stage (we've not had one yet) we'll package and supply your site for you to transfer to your new provider.

Q: Are there any additional costs?
A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.

Design and Build

Q: How long does it take to build a website?
A: We can build a website in as little as a week.

Q: Will my site look like my competitors?
A: No, unlike some of our competitors, we don't limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.

Q: Can I change the images?
A: Of course, you can supply your own images and/or find stock images you can use that will fit the design

Q: Can I change the layout?
A: Absolutely. You have full control over how you'll site will look to make it perfectly fit your personality & brand.

Q: I don't have a brand (or I don't want to use it). Is this a problem?
A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.

Website Maintenance

Q: Do I need to do any updates?
A: No - and we recommend you don't as we'll review and test on a copy of your website where needed.

Q: Are all plugins included?
A: Yes, free plugins are included in all plans. Premium (paid) plugins are installed with Site Management, Standard Website and Premium plans.

Q: Do you look after security?
A: Yes. We take security very seriously and set it up to be as secure as is practical. We keep a close eye on your site and should the worst happen, recover it as a priority.

Support

Q: How do I make changes to my website?
A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.

Q: How do I get support?
A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.

Q: If I don't use my support time, does it rollover?
A: No, your support time is reset monthly

Q: What happens if I have outstanding changes to make and I run out of time?
A: For routine changes, we'll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we'll ask you to purchase some TimeBank to cover the work.

Q: What can I ask for help with?
A: Anything. We can sort most issues out for you. We cant help you lose weight, find a boyfriend, change a tyre or pick an anniversary present, however.

Hosting

Q: Is hosting included?
A: Yes, hosting is included with all website and care plans.

Q: Do you offer premium hosting
A: Yes. Our standard hosting used 20i and SiteGround but if you need extra speed we offer premium hosting on Amazon Web Services

Q: Can I use my own hosting?
A: Yes, but we may not be able to offer our full set of features, therefore we recommend we host your site.

Q: Is an SSL certificate included or will it cost extra?
A: Yes an SSL certificate is included and managed by us

Q: Is email included?
A: Yes it can be as an optional extra, we can set you up on Microsoft 365 for reliable business email

Order

You might like…

Not quite what you are looking for? Have a look at our other options or get in touch

ASK AWAY!

Have a requirement you’d like to discuss?

We would love to have a chat, find out about your business and answer all of your questions from anything from technical support to a new website.

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Site Management Plan

Total care for your website