Site Management Plan

Our best website care plan, designed especially for business-critical, eCommerce and membership sites.

Relax in the knowledge your website is in good hands with  60 minutes of technical support time for changes and fixes each month, our highest priority support, premium WordPress plugins and our fastest WordPress hosting is included

£99
/ month
Critical business website care

Protection and care when your website’s operation is essential to business revenue

At a glance
£99
/ month
Our most popular website management plan, perfect for simple business websites. Complete with hosting and 60 minutes of technical support per month.

Details

We’ll take care of the essential website security, performance and other updates so you can focus instead on growing your business and website revenue.

WordPress hosting and website maintenance is included.  We have added 60 minutes of development support time each month to make further adjustments as your business changes and any unused time can be used at any time within six months to support bigger changes.

We review plugins to see if they have security problems and whether they are still safe to use or have been abandoned by the developer.  We’ve developed our own WordPress monitoring solutions and automated website cloning processes to allow us to work on your site safely.

We do all of this to keep your business website representing your brand perfectly.

Getting Started
Order your new plan today and we’ll get your details and site migration planned to start managing your site straight away.   Once you have placed your order, we’ll set up your My GorillaHub account created where you can request support and manage your services & payments

Whilst we have tried to include everything you need to know about our service, please get in touch if you have any questions.

Protect your website revenue stream with expert website management today

Support

  • 60 minutes of priority developer support a month for content or technical changes
  • Any unused Support Time remains on your account for up to 6 months – use any time
  • Simply submit your requests via the ServiceDesk portal or email
  • ServiceDesk priority over Site Essentials clients
  • Your My Support page shows your requests and support time remaining
  • All development changes made on a staging copy of your website before Live deployment

Hosting & Backups

  • Premium WordPress hosting included
  • For sites up to 20GB in size / 20,000 visitors a month
  • Unlimited data transfer
  • Free SSL certificate installation for security
  • Hosted on SiteGround or AWS
  • Level 2 performance features
  • HTTP/2 enabled servers for speed
  • Daily backups allow for rapid site recovery if required

Website management

  • WordPress software, theme and plugin update monitoring
  • Updates & recommendations for WordPress core, themes and plugins
  • Recommended security updates made when required
  • SSL certificate installation with expiry monitoring
  • 24×7 global website availability and performance monitoring
  • Automatic copy of your website taken for update and site testing

Why should you care?

If your website is a source of revenue then problems become much more serious.  Financial, as well as reputational damage, is certain if your site is offline, displaying ads for fake sunglasses or much much worse.  An e-commerce or membership site taking money needs to be totally trusted to avoid customers moving away, never to return.

Weak passwords, missing security fixes, outdated software and user errors are the common culprits that can instantly kill your website revenue stream so can you honestly say you are paying enough attention to them?  If you aren’t, is anyone?

Why trust us?

Our Founders have nearly 50 combined years running IT Operations for investment banks and hosting companies so a focus on security and availability is at our core.  We only use software with the best reputation and make recommendations for replacements when needed.

Our plans were created in response to what we saw as an industry problem where Designers and Developers would build a site and then typically forget about it (until something went wrong when they would charge to fix it).

We believe the better way is to prevent the problems in the first place (and the expensive fixes) with a fixed cost care plan and support time that actually improves your site over time.

 

WordPress updates made when needed
When new software updates are released, we’ll review them and apply them to your site at the best time and recommend replacements for risky plugins. Critical recommended security updates applied as soon as possible
Tuned for speed
In addition to the speed features included in our optimised hosting, we’ll install a performance plugin and tune your site for the best speed
Is your website healthy? Check
We monitor your site every 30s from multiple locations to ensure it’s available to your visitors, alerting us instantly to any problems. Digging in further, our in-house WordPress monitors look for out of date software and other potential issues.
Change things up
Your plan includes an hour of support time each month to make changes or help you get unstuck. Carry any unused time over for when you really need it

Helping business achieve online success

See how our customers describe our sevice, they’re a pretty happy bunch!

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FAQ’s, Need help?

We’ve got you covered, browse and search our topics below

Q:  Can I order and pay online each month?
A:  Yes.  All plan payments are online via Direct Debit

 

Q:  Who actually owns the website?
A:  During the first year, we retain ownership of the site (not your content) until the balance is paid off.  At this point, website ownership transfers to you.

 

Q:  What happens after the first year?
A:  If you'd like us to continue managing, hosting and supporting your website then you'll move to a Care Plan, usually at a lower cost.  If you are leaving at that stage (we've not had one yet) we'll package and supply your site for you to transfer to your new provider. 

 

Q:  Are there any additional costs?
A:  No.  Our Website Plan prices are all published and fixed.  Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.

Q:  How long does it take to build a website?
A:  We can build a website in as little as a week.

 

Q:  Will my site look like my competitors?
A:  No, unlike some of our competitors, we don't limit your choices to a few generic templates.  We will customise every template to perfectly fit your brand.

 

Q:  Can I change the images?
A:  Of course, you can supply your own images and/or we'll find stock images you can use that will fit the design

 

Q:  Can I change the layout?
A:  Absolutely.  You have full control over how you'll site will look to make it perfectly fit your personality & brand.  Spotted the theme yet?

 

Q:  I don't have a brand (or I don't want to use it).  Is this a problem?
A:  It depends.  We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo rework up to a full rebrand.

Q:  Do I need to do any updates?
A:  No - and we recommend you don't as we'll review and test on a copy of your website where needed.

 

Q:  Are all plugins included?
A:  Yes, free plugins are included in all plans.  Premium (paid) plugins are installed with Site Management, Standard Website and Ecommerce plans.

 

Q:  Do you look after security?
A:  Yes.  We take security very seriously and set it up to be as secure as is practical.  We keep a close eye on your site and should the worst happen, recover it as priority.

 

Q:  How do I make changes to my website?
A:  Your are free to make changes yourself to content to layouts using  the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.

 

Q:  How do I get support?
A:  Simply visit our ServiceDesk and log a request for our technical team to sort for you.

 

Q:  If I don't use my support time, can I save it up for when I need it?
A:  Yes, any unused time is automatically carried forward  for up to 6 months and can be used at any time.

Q:  Is hosting included?
A:  Yes, hosting is included with all website and care plans.

 

Q:  Can I use my own hosting?
A:  Yes, but we may not be able to offer our full set of features, therefore we recommend we host your site.

 

Q:  Is an SSL certificate included or will it cost extra?
A:  Yes an SSL certificate is included and managed by us

 

Q:  Is email included?
A:  Yes it can be, but we'd recommend Google Workspaces or Office 365 for business email

SAY HI

Got a project you’d like to discuss?

Our client support team are available to guide you through the creative process and answer all of your questions from technical support to a new website project you’d like to discuss, we’re here to help.