Emergency WordPress Support

Emergency WordPress Support for your hacked, unavailable or broken small business website.  Immediate problem diagnosis and fix

Critical Support

Do you need emergency WordPress support?

It’s all gone wrong.  Your small business’s website has vanished.  In its place is a blank screen, an obscure error or a jumbled mess of code.  Perhaps it is much, much worse and you have a home page that is definitely not suitable for work.

Perhaps your site looks OK but then the complaints come in from your customers that that cant pay, book, log in or access what they need.  The website has failed your business created a monumental headache for you.

Somebody recommends a developer they know but he’s not able to help for a few days.

You know the reputation you have worked so hard to build up all these years is being damaged and need this all to go away right now.  You start to panic and start clicking on plugin updates, scouring Google for advice and as each hour goes by the problems mount up and that headache worsens.  You worry that reputation is being chipped away a little more.

It doesn't have to be that way

Why not have a professional WordPress developer from a trusted UK company calmly assess the situation instead?  We have experienced in all the common critical WordPress problems, from hacking, malware, broken updates, plugin conflicts, PHP code issues.  You name it – we can fix it.  What you might think is disastrous is often routine for us – after all, we manage dozens of websites for businesses just like yours.

Emergency WordPress help means we will attempt to fix it your website there and then if we can, or suggest a recovery plan if we can’t.

Either way, you will feel a wave of relief wash over you as you realise you are in safe hands and you can confidently tell your customers the problem will be fixed as soon as possible.

How we work with you

We understand managing the problem is often as important as fixing it so we will work with you to help communicate with your customers and, depending on the problem, we can replace your site with a page explaining your site is undergoing essential maintenance if this makes sense to do so.

You’ll receive email updates every step of the way through our Client ServiceDesk or you can chat directly to your assigned developer using our online chat.  We’ll safely work on your site and may take a copy to fix and then restore to avoid any further damage.  Finally, we’ll install and configure any of our recommended security and management plugins to help the problem reoccurring in the future.

Emergency WordPress Support for your hacked, unavailable or broken small business website.  Immediate problem diagnosis and fix

Website availability

  • Hack cleanup
  • PHP issues
  • Database problems

Restore website revenue

  • E-commerce problems
  • Booking problems
  • Payment failures

User problems

  • Membership site problems
  • Log-in failures
  • Broken key website features

Immediate support

After placing your order, you’ll be asked to submit your request through our ServiceDesk for review.

We will immediately assign your WordPress Developer to assess the problem and start diagnosing the problem and fix required.

What's included?

Emergency WordPress Support is designed to get to the root of your business website problem quickly.  Many critical fixes can be delivered within 60 minutes so additional time may not be required.

Should the fix need more than one hour of support time, you’ll be asked to top up a TimeBank and any unused time will remain in your account for future use.

92% of our clients stay with us after their first year because of our relentless focus on service 

Superb! From start to finish the guys keep me updated daily
Superb! From start to finish the guys keep me updated daily
David Burton, CEO, Total Market Solutions
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Attention to detail was key, and the guys were available at times to fit in with me and make me feel like a valued customer rather than so many other organisations when you are made to feel second rate and fit in with them! Highly recommended.
 I highly recommend them.
I highly recommend them.
Karen Meade, Director of Operations, Windsor Horse Rangers
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After years of trying to muddle through trying to fix our web-site issues on our own it was such a relief to partner with GorillaHub. They take all the hassle out of looking after and updating our web-site
Using Gorillahub has been the right choice
Using Gorillahub has been the right choice
Geoff Allen, Owner, Travallen Travel
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Whenever I’ve requested changes however small or large, the work has been carried out efficiently and professionally
 I would not hesitate to recommend them further.
I would not hesitate to recommend them further.Lauren Davey, D&M Kitchens
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We are a new customer who’s new website has just been uploaded and have no worries about our future with GorillaHub in regards to further additions/amendments to our website.
They made light work of what I initially thought was quite a tricky website
They made light work of what I initially thought was quite a tricky websiteJoe Tickner, Ascot Promotions
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The aftercare from GorillaHub is just as good as the attention and support you get throughout the build. I am so happy I chose GorillaHub for our website build.
All done with professionalism and humour.
All done with professionalism and humour. Pascal August, Move Mountains Travel
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GorillaHub have done and continue to do a great job for Move Mountains, from website development to site management packages and more.
Simply buy Emergency WordPress Support to get your critical business website problem diagnosed and fixed now
We’re WordPress recovery experts
We’ll immediately task a WordPress developer to look at recovery options for your site
Safety is paramount
We’ll ensure no further damage can occur and will take a copy of your site to work on if needed
We’ll fix it for free
If you are interested in one of our Care Plans to prevent re-occurrence, then we will credit your account with up to 100% of the cost as a thank you for joining GorillaHub
One-stop support
Our ServiceDesk provides a single view for all support activity and history. Unlike email, all updates are visible across the whole team to ensure nothing is missed

FAQ’s, need help?

We’ve got you covered, browse our topics below or ask on chat

Q:  Can I order and pay online each month?
A:  Yes.  All plan payments are online via Direct Debit


Q:  Can I pay in full instead of Direct Debit?
A:  Sure. Drop us a message and we'll send you an invoice


Q:  Who actually owns the website?
A:  During the first year, we retain ownership of the site (not your content) until the balance is paid off.  At this point, website ownership transfers to you.


Q:  What happens after the first year?
A:  If you'd like us to continue managing, hosting and supporting your website then you'll move to a Care Plan.  If , instead, you are leaving us at that stage (we've not had one yet) we'll package and supply your site for you to transfer to your new provider. 


Q:  Are there any additional costs?
A:  No.  Our Website Plan prices are all published and fixed.  Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.

Q:  How long does it take to build a website?
A:  We can build a website in as little as a week.


Q:  Will my site look like my competitors?
A:  No, unlike some of our competitors, we don't limit your choices to a few generic templates.  We will customise every template to perfectly fit your brand.


Q:  Can I change the images?
A:  Of course, you can supply your own images and/or  find stock images you can use that will fit the design


Q:  Can I change the layout?
A:  Absolutely.  You have full control over how you'll site will look to make it perfectly fit your personality & brand. 


Q:  I don't have a brand (or I don't want to use it).  Is this a problem?
A:  It depends.  We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.

Q:  Do I need to do any updates?
A:  No - and we recommend you don't as we'll review and test on a copy of your website where needed.


Q:  Are all plugins included?
A:  Yes, free plugins are included in all plans.  Premium (paid) plugins are installed with Site Management, Standard Website and Premium plans.


Q:  Do you look after security?
A:  Yes.  We take security very seriously and set it up to be as secure as is practical.  We keep a close eye on your site and should the worst happen, recover it as a priority.

Q:  How do I make changes to my website?
A:  You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.


Q:  How do I get support?
A:  Simply visit our ServiceDesk and log a request for our technical team to sort for you.


Q:  If I don't use my support time, does it rollover?
A:  No, your support time is reset monthly


Q:  What happens if I have outstanding changes to make and I run out of time?
A:  For routine changes, we'll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we'll ask you to purchase some TimeBank to cover the work.


Q:  What can I ask for help with?
A:  Anything.  We can sort most issues out for you.  We cant help you lose weight, find a boyfriend, change a tyre or pick an anniversary present, however.

Q:  Is hosting included?
A:  Yes, hosting is included with all website and care plans.


Q:  Do you offer premium hosting
A:  Yes.  Our standard hosting used 20i and SiteGround but if you need extra speed we offer premium hosting on Amazon Web Services


Q:  Can I use my own hosting?
A:  Yes, but we may not be able to offer our full set of features, therefore we recommend we host your site.


Q:  Is an SSL certificate included or will it cost extra?
A:  Yes an SSL certificate is included and managed by us


Q:  Is email included?
A:  Yes it can be as an optional extra, we can set you up on Microsoft 365 for reliable business email

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Not quite what you are looking for?  Have a look at our other options or get in touch


Have a requirement you’d like to discuss?

We would love to have a chat, find out about your business and answer all of your questions from anything from technical support to a new website.